How can I support projects on OM2OM?

Financial support:

Register;
Top up your balance or pay by card (if available);
Choose: one-time support / regular support / reward purchase.

Material and physical support:

Register and activate your account;

Select a project and submit an application to donate items or participate as a volunteer.

Can I support the project without donating money?

Yes, you can:

• repost the project on social media;
• tell your friends and communities;
• become a volunteer;
• donate resources or services (if the project accepts them).

Who should I contact if I have questions about the project?

• First, check the FAQ section on the project page;
• Ask the author a question using the "Ask a Question" button or in the comments;
• If that doesn't help, contact support: support@om2om.md

Rewards: How does it work?

If the project offers rewards:

1. Select a reward on the project page;
2. Click "Buy" and fill in the details (delivery/size/recipient);
3. Pay;
4. The order will appear in your account, and you will receive a confirmation email.

Rewards are sent upon successful completion of the project and the author's readiness for collection/shipment.

Can I participate anonymously?

Yes. When supporting a financial project, you can select the "Support anonymously" option (if available in the project interface).
You can also provide a nickname during registration.

Important: Recipient information is required for reward delivery (another recipient can be provided by mutual agreement).

How do I top up my balance in my account?

1. Personal Account → «Balance»
2. «Top up your balance»
3. Select a payment method and amount
4. Funds are usually credited within a few minutes.

If excess funds have been debited or an error occurs, please contact support@om2om.md.

How to pay on OM2OM?

Supported payment solutions (approximately according to the list you provided):

• MAIB
• RunPay
• PayNet
• Qiwi (if enabled on the platform).

Paying by card:

• VISA / MasterCard (with 3-D Secure support)
• When confirming a payment, the bank may request an SMS code.

If the payment fails:

• Clear your cache/cookies, try a different browser;
• Take a screenshot of the error and write it in support@om2om.md.

How do I receive a reward and where can I check the status?

The order status is displayed in the order card in your personal account.

Typical statuses:

• "New"
• "Awaiting payment for delivery" (if delivery is charged separately according to the project rules)
• "Shipped"
• "Delivered"
• "Ready for pickup"
• "Cancelled" (if the project is unsuccessful)
• "Return" (if the expiration date has expired)

Delivery and Pickup

If pickup is available, this will be indicated in the project/order.

OM2OM Pickup Point (if pickup/delivery is selected):
Chisinau, Trandafirilor Street 11/5, Office 101 (basement floor)
Weekdays 10:00–18:00
2 hours before arrival: +373 79550254

You can change the address by writing to support@om2om.md before the project is completed (project + order number + new address).

Refunds

If the project hasn't yet been completed: you can cancel the purchase in "My Orders" (if available).

If the project hasn't reached 50% of the goal: the project is considered unsuccessful, and the money is returned to participants according to the platform rules (usually to the wallet/account from which the payment was made).

How to request a refund:

1. through your personal account: "Wallet" > "Withdraw Money" (fastest option);
2. if it doesn't work out: Request a return to support@om2om.md (with your details, order number, and bank details).

Returns may take up to 10 business days after confirmation.

Who can see my support amount?

The amount can be seen by:

• you;
• the project author;
• the platform administration (for monitoring and reporting).

Can I change the amount or choose a different reward?

If you need to change the details, please write to support@om2om.md before the end of the project (and include the order/project number).

Where can I view my payment and order history?

In your personal account: "Payments" / "My orders" (depending on the interface).

Is my support taxable?

• The platform does not provide individual tax advice.
• If you are an individual and simply support a project, this is usually interpreted as support/purchase of a reward, but tax nuances depend on the participant's status and the project's terms.
• If you need to be precise, it's best to check with an accountant/tax consultant.