Support project

On OM2OM, you can provide financial, material, or physical assistance, depending on the type of project and the author's needs.

Financial assistance

1. Choose the project you want to support.
2. Enter the amount of your contribution.
3. If rewards are available, select the appropriate reward.
4. Complete the payment using one of the payment methods available on the platform.

If you already have funds in your OM2OM wallet, you can use them to support projects.

Material assistance

If a project needs goods, materials, equipment, or other resources, you can offer the required material assistance through the project page.

Physical assistance

If a project needs volunteers or direct participation from other people, you can submit an application to provide physical assistance.

Important: available forms of assistance and participation conditions are specified on each project's page.

Yes. Financial support is not the only way to help a project on OM2OM.

You can:

• share the project on social media;
• tell friends, acquaintances, or colleagues about it;
• share the project in relevant communities;
• offer goods, materials, equipment, or other resources;
• offer your professional skills or services;
• volunteer if the project provides an option for physical assistance.

Even a simple share can help a project reach people who are ready to support it.

Important: the possibility of providing material or physical assistance depends on the conditions of each project.

If your question concerns the project's content, goals, deadlines, rewards, or other conditions, we recommend contacting the project author first.

1. Check the project description and FAQ section on the project page.
2. If you cannot find the answer, contact the author using the communication options available on the project page.
3. If your question concerns the OM2OM platform, a payment, your account, or a technical issue, contact OM2OM support.

Support email: support@om2om.md

Please include the project name and clearly describe your question or issue. If your request concerns a payment or order, include the relevant number.

If you selected a reward when supporting a project, information about the reward and its current status will be available in your personal account.

The method of receiving the reward depends on the conditions of the project. It may include:

• delivery;
• pickup;
• a digital reward;
• another method specified by the project author.

Estimated timing and conditions are specified on the project page or in the reward description.

The project author is responsible for preparing and providing the promised reward in accordance with the published conditions.

Important: if your contact details or delivery address change, make sure to update them before the reward is shipped.

For questions regarding order status or the operation of the platform, contact support at support@om2om.md.

Yes. When financially supporting a project, you can select the anonymous participation option if this feature is available.

In this case, your name will not be publicly displayed among the project's participants.

You can also use a nickname as your public name when registering.

Important: anonymity applies only to the public display of information. OM2OM and payment services may process information required to process payments, comply with legal requirements, protect the platform, and prevent abuse.

If you select a reward, the recipient's name, address, phone number, or other necessary information may still be required.

1. Sign in to your OM2OM account.
2. Go to the “Wallet” or “Balance” section.
3. Click “Add funds”.
4. Enter the desired amount.
5. Select one of the available payment methods.
6. Confirm the payment.

Once the transaction has been successfully processed, the funds will appear in your OM2OM wallet.

Funds in your wallet can be used to support projects on the platform.

If the amount was charged but your balance was not updated, do not immediately make another payment. Check the transaction status and, if necessary, contact support at support@om2om.md.

To financially support a project, select the amount or reward and proceed to payment.

OM2OM may offer:

• bank card payments;
• payments using your OM2OM wallet balance;
• other payment methods connected to the platform.

Currently available payment methods are displayed directly on the payment page.

When paying by bank card, your bank may require additional transaction verification.

If your payment fails

• check that the information entered is correct;
• make sure there are sufficient funds on your card;
• check whether online payments are enabled;
• do not repeat the payment several times if the status of the previous transaction is still unknown.

If the problem persists, contact support at support@om2om.md.

Refund conditions depend on the type of project, the funding model selected, and the reason for the refund.

If a standard financial project raises less than 50% of its goal

The project is considered unsuccessful. The author does not receive the collected funds, and the amount of your financial support is returned to your OM2OM wallet.

No OM2OM commission is charged in this case.

If the project raises 50% or more of its goal

The project is considered successfully completed under OM2OM rules. Therefore, support is not automatically refunded simply because the project did not reach 100% of its goal.

“Every amount raised matters” model

Projects published under this model have no minimum funding threshold. The author receives the amount actually raised, so funds are not refunded solely because the project did not reach its stated goal.

The applicable funding model is specified on the project page.

Funds returned to your wallet

If funds have been returned to your OM2OM wallet, you can use them to support another project or use the available withdrawal option in accordance with the platform rules.

If you have questions about a specific payment or refund, contact support at support@om2om.md.

Who can see the amount of my support?

Information about your contribution is available to you in your personal account, to the project author, and to OM2OM administration to the extent necessary for operating the platform, maintaining records, and fulfilling obligations.

If you choose anonymous support, your name will not be publicly displayed among the project's participants.

Can I choose any amount?

If the project does not specify a fixed amount or minimum contribution, you can choose the amount of financial support yourself.

To receive a specific reward, you must contribute at least the amount specified for that reward.

Can I change the amount after payment?

Once a payment has been confirmed, the amount of that transaction cannot be changed. If you want to provide additional support, you can make another contribution to the project.

Where can I view my support history?

Information about your payments, supported projects, and selected rewards is available in the relevant sections of your personal account.

Does the participant pay a commission?

OM2OM commissions related to project fundraising are applied according to the platform rules and the applicable funding model. Before confirming a payment, the participant can see the amount they will pay.

Do I have to pay taxes on my contribution?

Tax consequences depend on the nature of the transaction, the participant's status, and applicable legislation. OM2OM does not provide individual tax advice.

If you need to determine the tax consequences of a specific transaction, we recommend consulting a qualified accountant or tax adviser.