Support the project

🌟 How to Easily and Quickly Support Projects on Om2om

💰 Financial Assistance:

1️⃣ Register on the platform 📝.
2️⃣ Top up your account via payment systems 💳 or terminals 🏧.
3️⃣ Once the money is added to your balance 💵, you can:

• 🔹 Make a one-time donation 💸.
• 🔹 Subscribe to recurring contributions 🔄 (recurring funding).
• 🔹 Receive awesome rewards 🎁 from project creators.

🎁 Material and Physical Assistance:

1️⃣ Register and activate your account ✅.
2️⃣ After that, you can support a project 🤲 by providing items 🎒, equipment 📱, clothing 👕, or other resources that the creators need.
3️⃣ You can also offer your help 🏗️, such as volunteer work 🤝.

⚠️ Important: The platform features various projects 🎭📚🏥—from cultural events to social initiatives. You can not only donate money 💰 but also participate in organizing events 🎉, provide goods 📦, or contribute your energy ⚡ to bring different ideas to life 💡.

💡 Remember, this is a great opportunity to support exciting projects 🚀 and even become part of something bigger! 🌍💙

✅ Yes, of course! There are many ways to support a project even if you don't have money 💰 for donations.

📢 Share on Social Media!

🔹 Each project has special buttons 🔘 for sharing on social networks 🌍 like VK 💙, Instagram 📸, or Facebook 📘.
🔹 Just click on them 👆, and you can share the project with your friends 🤝.

🌐 Add a Widget to Your Website or Blog

🔹 If you have your own website 💻 or blog ✍️, you can embed the project’s special code 📥 and help attract even more attention 👀.

🗣️ Tell Your Friends

🔹 When you support a project and receive a reward 🎁, don’t forget to share it on social media 📲!
🔹 Add a personal message 📝, explain why this project is important to you 💡, and invite your friends to support it too 🤗.

🙌 Be an Active Volunteer

🔹 If you're interested 🤩, you can offer your help 🤲 in organizing events 🎭 or doing something useful for the project 🏗️.
🔹 Sometimes, people are needed to help with planning 📋, photography 📸, or simply share the project 📢 with a wider audience.

🌍 All of these are great ways to support projects 🚀 and be part of something meaningful and exciting! 💙 You have the power to make the world better 🌎 just by spreading the word about amazing projects! 🤩✨

❓ If You Have Questions About a Project, Don’t Worry—Everything Can Be Resolved Quickly!

📖 FAQ Section (Frequently Asked Questions)

🔹 On the project page, there is an “FAQ” ℹ️ section—a place where the most common questions ❓ and answers ✅ from the project creator are collected.
🔹 Here, you can find ready-made answers 📜 to questions that might interest you 👀.

💬 Ask the Project Creator a Question

🔹 Didn’t find an answer in the FAQ section? 🤷‍♂️ No problem!
🔹 You can ask your question directly to the project creator 📝.
🔹 Simply click the button 🔘 to submit your question 💡.
🔹 Responses arrive quickly ⚡, so don’t hesitate! 😊

🗨️ Project Comments

🔹 Another way is to leave your question in the comments 💬 under the project.
🔹 You will receive a reply 📨, and you can discuss details with other participants 🤝.

🆘 Contact Support

🔹 If you don’t receive an answer ❌, the support team is always ready to help!
🔹 Write to 📧 support@om2om.md, and they will assist you 🤗.

⚠️ Remember: We strictly monitor 👀 the quality of content on the platform ✅.
🚫 Materials violating the rules 📜 may be removed 🗑️, and user accounts 🔒 may be restricted if they fail to follow the User Agreement 📑.

💡 Don’t worry if you can’t find something 🔍—there’s always a way to get help! 🤝💙

🔹 Rewards on Om2om are cool bonuses 🎉 that project creators offer to those who support them 🤝.
🔹 Rewards can be different:

• 📦 Material (T-shirts 👕, gifts 🎁).
• 💌 Non-material (credits in a project 🎬, a personal thank-you 🙏).
• ⚡ Free support — sometimes you can support a project without receiving a bonus 💙.
  🔹 Everything depends on the project you choose to support! 🚀

🏆 How to Get a Reward?

1️⃣ 🔍 Find a project that interests you.
2️⃣ Go to its page 📄 and choose the bonus you like.
3️⃣ Click “Buy” 🛒—and you’re good to go! 🚀
4️⃣ Fill out the form 📝 with the required details (such as a delivery address 📍 or T-shirt size 👕).
5️⃣ Choose a convenient payment method 💳 and place your order.

• If you have funds 💰 in your platform account, you can pay directly from it.
• If you don’t have funds — no worries ❌💸, just top up your account 💵.
  6️⃣ After payment ✅, all details will appear in your Personal Account 🔐, and you will receive an email 📧 with order confirmation and a tracking number 🔢.

💳 How to Pay?

🔹 If you are not registered yet 🆕 on Om2om, you will need to enter your email 📩 to proceed with the purchase.
🔹 Payment can be made in various ways 💳, and it's very easy! 😊

⚠️ Important Points:

✔️ Rewards can vary 🎁—from cool items 👕 to personal meetings ☕ with project creators!
✔️ Don't forget, this is not just a way to support projects ❤️, but also an opportunity to get something great in return! 🚀
✔️ All purchases and rewards 💰 can be tracked in your Personal Account 🔐.

Yes, of course! If you want to stay incognito, it’s easy to do.

🔹 How to become an anonymous supporter?
When selecting a project and clicking "Support," simply check the box "Support anonymously." This option works if you donate any amount in the "Support with any amount" section (for financial projects). Your name will not appear in the list of supporters.

🔹 Can I use a nickname?
Yes! When registering, you can enter any name or nickname if you don’t want to reveal your real name. This is how other users will see you.

🔹 What about rewards?
If you claim a reward, you need to provide recipient details. However, you can enter a friend’s or relative’s information if you don’t want to use your own.

💡 Important: Remember, anonymity is your choice, but your support still makes a difference for project creators! You can stay behind the scenes, but your contribution will always matter. 🚀

💰 Topping up your balance is super easy!

Every user has a Personal Wallet, which is automatically created upon registration. With it, you can support projects and pay for rewards.

🔹 How to top up your balance?
1️⃣ Go to your Personal Account and select the "Balance" tab.
2️⃣ Click "Top Up Balance".
3️⃣ Enter the amount and choose a convenient payment method:

• Bank card 💳
• E-money 💸
• Payment terminals 🏧
• Other methods 🔄
  4️⃣ Confirm the payment – and that's it! The money will be credited within minutes.

🔹 How to top up via a terminal?
If you’re using a payment terminal, simply enter your mobile phone number and deposit the desired amount. It’s that simple!

❓ What if the wrong amount was deducted from my account?
Don’t worry! If there’s an issue, contact support: support@om2om.md 📩
We're always on your side and will help resolve any situation. 🚀

It’s Easy!

🔹 Which payment systems does Om2om support?
You can pay using:
✅ MAIB
✅ Ran Pay
✅ Qiwi
✅ Pay Net

⚠️ Important: Payment systems are not responsible for financial transactions between Om2om users.

🏆 How to Pay for a Reward with a Bank Card?
1️⃣ When making a purchase or adding funds, select "Bank Card".
2️⃣ Enter your card details: number, cardholder name, expiration date, and CVV (the three digits on the back).
3️⃣ Click "Pay" – that’s it!

💡 Which cards are accepted?
✅ VISA & MasterCard
✅ Cards with 3-D Secure

🔹 Before paying, check:
🔘 Your card is not expired.
🔘 Your bank allows online payments.
🔘 You have enough funds in your account.

🔐 What is 3-D Secure and Why is It Needed?
This is a security feature for online payments. When paying, you will receive a code from your bank (via SMS or app) and enter it to confirm the payment.

How to enable 3-D Secure?
Contact your bank – they’ll help!

⚠️ Without 3-D Secure, payment is not possible.

🌍 How to Pay from Another Country?
If you are abroad, use Visa or MasterCard – it will work!

🛠 If You Have Payment Issues…

❓ Payment page not loading?
Try this:
🔄 Clear your browser cache and cookies.
🆕 Use the latest version of Chrome, Firefox, Safari, or Opera.

❓ Payment not going through?
📩 Email support@om2om.md with a screenshot of the error.

❓ Money was deducted, but the purchase didn’t go through?
📩 Contact support@om2om.md with details of the issue.

💰 Where Does Your Money Go?

👀 Who can see the amount I contributed?
Only you, the project author, and Om2om administration.

✏️ Can I change the amount or choose another reward?
Yes! Just email support@om2om.md before the project ends.

📜 Where can I see all my payments and purchased rewards?
Check your Personal Account for all transaction details.

🛑 Is project support taxed?
No, supporting a project is not subject to taxes.

💸 When is the money deducted?
Right after payment.
❗ If the project doesn’t reach 50% of its goal, the funds will be returned to your Om2om Wallet – you can use them for another project or withdraw them to your card.

🚀 Support projects – it’s easy and safe!

When you support a project, the author provides an estimated delivery date in the description. Rewards are sent after the project is successfully completed and ready.

📢 Where to check for updates?
✅ In the project comments
✅ In the "FAQ" section (there’s a "Ask a Question" button)
✅ In your personal account

❓ Didn't get an answer? Contact support: support@om2om.md

🚀 Can I Get My Reward Earlier?

Yes, if the project has already raised 50% of the required amount! The author will send a notification via email or post an update in the project news.

📦 How to Check Delivery Status?

👀 In your personal account, in the order details.

🔹 Order Statuses:

• 🆕 "New" – order is being processed
• 💰 "Awaiting Delivery Payment" – a payment link has been sent
• 📤 "Sent" – the order is on its way
• 📬 "Delivered" – you received the order
• 🏬 "Ready for Pickup" – available at the showroom
• ❌ "Canceled" – project didn’t meet the goal, order canceled
• ⏳ "Returned" – storage time expired, order returned

📍 Delivery & Pickup

📦 Living in another city – how to receive my reward?
Just select "Postal Delivery" and enter your address.

🏬 Can I pick up my reward in person?
If pickup is available, the author will mention it. Select "Pickup" when making a purchase.

📌 Om2om Pickup Location:
🏠 Trandafirilor 11/5, Office 101 (Basement, 9-story building)
🕙 Working hours: Weekdays from 10:00 to 18:00
📞 Important: Call +373 79550254 at least 2 hours before arrival so we can prepare your order.

✍ How to Change My Address?

Before the project ends, send an email to support@om2om.md with the project name, order number, and new address.

❗ What If Something Goes Wrong?

🔹 Not happy with the quality?
Contact support or the author via "Ask a Question."

🔹 Didn't receive your reward?
Check the deadlines set by the author. Some rewards may take additional time. You can ask the author in the comments or contact support.

🔹 How to know if the project reached its goal?
Check the project page or your email for updates.

🔹 Who is responsible for delivering rewards?
The project author! They are responsible for fulfilling promises and ensuring reward delivery.

🚀 Supporting projects on Om2om is easy!

Changed your mind about supporting a project? Or maybe it didn’t reach its goal? Let’s sort it out!

🔄 Can I Cancel My Payment?

Yes! If the project is still active, just go to "My Orders" and click "Cancel Purchase".

⏳ When Will the Refund Be Processed?

• Weekdays: 11:00 AM – 6:00 PM
• Saturday: 11:00 AM – 6:00 PM
• Sunday: Closed

🚨 What If the Project Didn’t Reach Its Goal?

Don’t worry! The money will be refunded only to you, to the same account or wallet used for payment. It cannot be transferred to someone else.

✅ Om2om refunds the full amount with no fees!

🏦 How to Request a Refund?

📌 1. The Fastest Way – Through Your Account:
1️⃣ Open "My Wallet" → "Withdraw Funds"
2️⃣ Check your details and click "Withdraw"
3️⃣ If everything is correct, you’ll see a confirmation ✅
4️⃣ If your card is unavailable, enter new details in the "Balance" section
5️⃣ Confirm the refund via the link in your email 📩

📌 2. Request via a Refund Form (If You Can’t Do It Online):
1️⃣ Download and fill out the Refund Request Form
2️⃣ Sign, scan, and send it to support@om2om.md
3️⃣ Include:

• Full name
• Phone and email (same as in your account)
• Order number
• Payment details (card, wallet, etc.)

💡 Important: If your original card is unavailable, you can provide a new one, but it must be in your name.

⏳ When Will I Get My Money Back?
Within 10 business days after your request is confirmed.

📩 Important Details:

📌 Send the refund request from the email linked to your account.
📌 If an original document is required, send it to:

FUNDATIA OM2OM
Or. Chisinau, Str. Trandafirilor 11/6, of. 101, MD-2038
📌 Bank: 'FinComBank' S.A. suc.nr.3 Chisinau
💳 IBAN: MD84FT222400300001860498

⚠ If the payment details are incorrect, Om2om is not responsible for the transfer!

📌 Additional documents (e.g., a passport) may be required for verification. If anything is missing, our accounting team will contact you.

🚀 Om2om – Fast, Simple, Reliable!

💡 Crowdfunding (from English "crowdfunding") is a way for many people 👥 to help each other 🤝 finance projects 💰. On the Om2om platform 🌍, we collect money 💵, resources 🎁, and assistance 🙌 to bring different ideas to life. Also, any person 👤 or company 🏢 can offer help to those in need ❤️.

✨ Crowdfunding helps to better understand what people need 🏡, which ideas 💡 can succeed 🚀, and how to promote them 📢. It’s also a great way to draw attention 👀 to your project if it's not well known yet 🔎.

💙 If you want to help, you can become part of our movement 🏆. You can contribute money 💳 or resources 🎁 to a project and support others 🙏. But it’s not just about helping — you can truly impact 🌍 people's lives and change something around you ✨.

🔹 Your support will be visible:
✅ You will become an important part of the team 🤝
✅ You will be able to participate in various projects 📌
✅ You will receive rewards 🎉 from project creators

🔥 Join us! Let’s do something important and amazing 💪 together for our country! 🇲🇩🚀